Worker well-being is essential to glorious buyer expertise — Naharnet


The Common Postal Union has revealed on its web site a LibanPost assertion concerning the firm’s efforts to attain the U.N.’s Sustainable Improvement Aim 8 (Respectable Work and Financial Development).

Beneath is the assertion’s full textual content as revealed by UPU:

“LibanPost: Worker well-being is essential to glorious buyer expertise

On the time when Posts world wide needed to adapt to the challenges posed by the COVID-19 pandemic, LibanPost, along with this, was confronted with an unprecedented financial and monetary collapse, exacerbated by the devastating results of the Beirut Port blast – one of many largest non-nuclear explosions on the earth historical past.

In 2022, the consequences of those crises persist. The forex plummet, monetary meltdown and political impasse are all having far-reaching unfavorable impacts on folks’s lives and well-being.

At LibanPost, over these previous years, staff’ well-being and a conducive work atmosphere have been the main target of the administration’s insurance policies. With restricted means, the Submit’s management however made all attainable efforts to ameliorate circumstances for its workers and handle, as a lot as attainable, their rising monetary wants triggered by inflating dwelling bills and transport prices.

Regardless of all these financial, monetary and social challenges, LibanPost initiated small gestures to be able to create a wholesome office for its staff and assist them confront these difficulties.

Among the uncostly measures to enhance the workers’s morale and well-being have been associated to the working schedule and included: cancelling presence on weekends, implementing the work-from-home coverage, creating alternatives for workers to entry the closest Submit department to scale back gas price, and introducing for the primary time a particular schedule for the three summer season months to uplift staff’ spirit and enhance productiveness. On events like Mom’s and Father’s days, at some point off was granted to postal staff to greet their moms and dads and spend time with their households.

Believing that staff’ well-being is extremely necessary, in the long run, LibanPost adopted this focus as a core ingredient of its technique meant to strengthen the organizational tradition, enhance morale, enhance motivation and scale back absenteeism.

Having chosen to concentrate on easy acts that might result in substantial modifications with out affecting the price range, the Submit applied a number of initiatives that performed a key function in rising loyalty and sense of belonging amongst its staff.

Thus, common web site visits have been organized by the manager administration to satisfy folks, hearken to their considerations, examine their work circumstances, unfold optimistic vibes, and ease their anxiousness. A brand new organizational arrange was created to empower staff with excessive potential via rising their involvement, and pushing them to be extra inventive and innovate for enterprise enchancment.

These efforts have been additional strengthened via an entire advanced of associated measures, like conducting one-to-one conferences with heads of departments to establish potential promotion circumstances, reviewing grading construction, re-designing organizational construction to create extra alternatives for profession development, bettering incentive schemes and allowances, and constructing a brand new wage scheme to satisfy market vary and have the ability to retain key folks.

As a part of its company social duty agenda, LibanPost partnered with the Empowering Younger Girls Affiliation to introduce new canteen companies, thereby supporting younger Lebanese girls whereas offering wholesome selfmade Lebanese and Mediterranean menus to the postal workers at affordable costs.

With this people-centred method leading to a better buyer satisfaction, LibanPost believes {that a} good human expertise begins with a contented worker.”


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