ServiceNow To Broaden AI-Primarily based Abilities Monitoring With Deliberate Hitch Works Purchase


Cloud-based enterprise workflow platform supplier ServiceNow Friday unveiled the deliberate acquisition of Hitch Works, a developer of AI-powered expertise mapping and intelligence expertise.

With the acquisition, ServiceNow will achieve a brand new layer of enterprise expertise so as to add to its rising AI-based providers, stated Gretchen Alarcon, vice chairman and basic supervisor of human assets service supply at Santa Clara, Calif.-based ServiceNow.

ServiceNow has had an AI platform for a very long time however has not had the flexibility to use that platform towards worker expertise with a layer primarily based on expertise, Alarcon instructed CRN.

[Related: ServiceNow CEO Bill McDermott: We’re ‘Executing On All Cylinders,’ Setting Sights On $15B By 2026]

“Once we appeared on the alternatives for measuring expertise, and particularly how expertise wants change inside a company, we noticed Hitch Works does this utilizing AI,” she stated. “Hitch Works seems to be on the expertise workers have, whether or not it’s on their resume, from initiatives accomplished or from courses taken, and may map that data with locations the place firms have gaps and discover the most effective match.”

The acquisition, which is slated to shut this quarter, comes as all organizations are expertise improvement and retention, Alarcon stated.

“The Hitch Works expertise could be utilized to totally different components of a company,” she stated. “The gross sales division wants totally different expertise from the IT division. We are saying expertise are the brand new forex of enterprise.”

Hitch Works has achieved a great job of utilizing AI to align expertise, Alarcon stated.

“In some instances, an worker might not understand how shut their expertise are to different areas in a company,” she stated. “This expertise will energy numerous functions for worker success.”

ServiceNow plans to construct Hitch Works’ capabilities into its Now Platform beginning with its Worker Workflow options and can develop to different components of its customer support, IT and developer portfolios.

Hitch Works was based in September 2019. Alarcon declined to debate the corporate’s profitability or the worth of the acquisition.


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