Pune: A Good Metropolis like Pune lacks an upgraded catastrophe administration cell, typically resulting in sluggish response time to clarion calls from residents, who search help from the civic administration throughout calamities.
The cell works on the age-old strategy of complaints by way of name, that are then handwritten and handed on to the division involved. This not solely will increase the response time however the knowledge too will not be recorded in a digitised format, which is important for future interventions.
Although town is modernising in each facet, the Pune Municipal Company’s (PMC) catastrophe administration cell has not with the ability to address the occasions. The cell solely responds to emergency calls and has a number of room for enchancment.
In distinction to this, the Good Metropolis’s Built-in Command and Management Middle (ICCC) is much superior relating to know-how and knowledge evaluation. The PMC’s catastrophe administration cell depends on digital camera footage from the visitors division, telephone calls from residents or complaints on social media. The catastrophe administration officer (DMO) has additionally been given the extra duty of the Bhawani Peth ward workplace whilst monsoon has already arrived within the metropolis.
Furthermore, Hemant Sonune, the chief of the catastrophe administration cell, is commonly discovered lacking from the cell.
At current, the cell will get video recordings from the visitors division and there are about 1,250 cameras within the cell. Nevertheless, upon visiting the cell, a lot of the cameras weren’t functioning and have been positioned solely alongside the highways.
The cell receives about 300-350 calls day by day all of that are presently handwritten by the present workers, who then ahead the message by calling up the respective departments.
One of many personnel from the cell mentioned, “We’ve about 5 individuals working in every shift in three shifts. The cell is manned 24 hours and every name is attended by personnel from the PMC, fireplace division and the police. There are 5 telephone strains and every grievance is handwritten with particulars of the complainant, location after which they’re knowledgeable to the ward or the departments involved. The shift modifications thrice a day 7am to 2pm, 2pm to 9pm and 9pm to 7am.”
At current, the whole lot is finished bodily, which delays the response time. Sonune mentioned, “The modernisation course of is presently on the idea stage and a number of departments are concerned within the course of. The PMC hopes to enhance the system in order to ship every grievance immediately by way of SMS to the division involved, thereby enhancing the response time.”
Quite the opposite, underneath the Good Metropolis initiative, the good components embrace a management room whereby all of the CCTV cameras from the visitors police division are linked and along with this there are 136 emergency name containers positioned at varied locations, which can be utilized to make audio or video calls by residents to boost considerations.
There are additionally 161 variable message shows and flood intimation techniques alongside the Mutha river proper from Khadakwasla to intimate residents of rising water ranges.