Operations Administrator job with DURHAM UNIVERSITY


School of Enterprise

Grade 4: – £20,600 – £22,254 every year

Open-Ended/Everlasting – Full Time

Contracted Hours per Week: 35

Closing Date: 08-Jul-2022, 6:59:00 AM

Dynamic and Vibrant, Durham College Enterprise Faculty is certainly one of Durham College’s 4 Schools and includes quickly to be 4 research-intensive departments: Accounting, Economics, Finance, and Administration and Advertising. Recognized for its world fame, impression on coverage and follow, and a robust deal with ethics, accountability and sustainability, the Faculty goals to be a number one European enterprise faculty with a robust world presence by 2027.

Following an thrilling current improvement to create two new departments within the Enterprise Faculty, we wish to recruit members of employees to from a Skilled Service crew to help the newly established Division of Finance. As a part of this recruitment marketing campaign, we wish to recruit a Operations Administrator to help tutorial and departmental actions.

The Operations Administrator will present proactive help in working with senior members of the Division, particularly the Head of Division, Senior Departmental Officer and members of the Senior Administration Workforce.

Working inside a crew beneath the road administration of the Senior Departmental Officer, the put up holder will likely be anticipated to undertake administrative duties and help processes that underpin the supply of the Division’s Technique, significantly with respect to instructing, analysis, and associated operations, demonstrating a dedication to customer support excellence.

The put up holder will work intently with a variety of groups and capabilities located on the College and Faculty degree, offering an environment friendly administrative service The Administrator will likely be anticipated to have the ability to;

  • present an expert and environment friendly administrative service;
  • help a broad vary of actions from a tutorial perspective; these will embody however are usually not restricted to, occasions organisation, journey, and convention help, and so on
  • help networks, committees, and conferences (together with scheduling and planning, collating and distributing paperwork, drafting minutes or different documentation, when required);
  • help a variety {of professional} processes, together with help for areas of confidentiality corresponding to HR;
  • present proactive help in working with senior members of Departments, particularly the Head of Division, Division Supervisor and different members of the Senior Administration Workforce;
  • work independently, utilizing their expertise and initiative to determine on acceptable programs of motion and resolve issues;
  • show a dedication to customer support excellence.

That is an thrilling alternative to achieve hands-on coaching and expertise throughout a variety of division capabilities, which may facilitate profession improvement throughout the college.

To make sure the departments are absolutely staffed for the official launch (1st August 2022), we goal to have all vacant posts stuffed by or sooner than thirtieth June 2022. The function of Operations Administrator will shut on Friday tenth June at 11.59 PM.

Core tasks:

  • Present a responsive and proactive help service for stakeholders, particularly with respect to tutorial employees, College and Departmental colleagues and exterior companions and, as required to scholar physique.
  • Give attention to checking stakeholder necessities to make sure the supply of excellence with the frontline stakeholder expertise.
  • Present a immediate response to service customers answering and recording commonplace queries and bookings for actions and/or occasions, referring to different employees and departments as acceptable.
  • Contribute to the planning of crew actions, work, and deadlines to make sure the graceful operating and timeliness of service significantly with respect to members of employees (tutorial and non-academic) and guests from pre-contract/arrival, by way of induction and onwards.
  • Remedy day-to-day routine issues and supply background data throughout the function.
  • Document knowledge and knowledge precisely and supply studies as required to crew members and extra skilled employees, to incorporate confidential materials referring to personnel, analysis contracts and so on.
  • Cope with data requests discovering options or escalating queries the place obligatory.
  • Versatile in strategy to accommodate the wants of crew members and/or service customers.
  • Help crew members to organise, plan and put together for occasions, conferences, and actions corresponding to employees induction, analysis conferences, exterior stakeholder conferences, seminar sequence and so on.
  • Liaise with inside and exterior colleagues and organisations to go on data.
  • Apply skilled and regulatory procedures and processes and use of methods.
  • Liaise and collaborate with employees in different areas of the organisation to make sure a seamless, clean, and environment friendly service.
  • Resolve queries and requests for data and recommendation and escalate extra specialist and sophisticated queries or points to extra skilled crew members.

Function tasks:

  • Work with crew members to make sure the graceful operating of administrative processes to help employees, college students, guests, and enterprise actions.
  • Apply commonplace skilled and recognised regulatory procedures to course of, verify and reconcile anomalies inside knowledge and knowledge units.
  • Compile, document, retailer and archive knowledge and knowledge to make sure the accuracy and security of knowledge, significantly with respect to personnel, well being and security, contractual/service documentation.
  • Liaise with members of educational employees and representatives from different service areas, and exterior skilled organisations and businesses the place obligatory.
  • Use commonplace office-based digital methods, instruments, and gear to hold out knowledge recording, communications, and networking.
  • Present service and help for networks, committees, and conferences, to draft and distribute paperwork and communications in commonplace skilled codecs.
  • Course of and replace key enterprise documentation, significantly with regard to HR insurance policies, Well being and Security, enterprise assurance and so on.
  • Liaise with inside and exterior suppliers and specialists with the organisation, planning and supply of companies, actions, and occasions.
  • Make venue, catering, journey and/or gear preparations for occasions, conferences, and actions to help employees recruitment, analysis, instructing and community constructing with inside and exterior stakeholders.
  • Some other affordable duties.

Particular function necessities

  • Be ready to work out of regular workplace hours occasionally and with discover e.g. to help occasions.

Working Preparations

At Durham we recognise that our employees and college students are our biggest asset, and we wish to help the well being and wellbeing of all. Hybrid working helps this ethos and gives many advantages to our colleagues, together with empowering individuals, the place their function permits, to work in a way which is extra appropriate for them, while encouraging our dedication to environmental sustainability.

Relying on the wants of the enterprise and the job function, Durham College is piloting hybrid working for all Skilled Providers colleagues within the tutorial 12 months 2021/2022, which can embody the chance to work each on and off campus and to flex working hours. If appointed to the put up, your line-manager will talk about the particular preparations with you. Any hybrid preparations are non-contractual and should change throughout the pilot and when the pilot ends.

Interviews are anticipated to happen on or round mid-June with a view to be in put up shortly after.

Reward and Advantages

To help the supply of the College’s Folks Technique to draw, retain and reward the perfect, we provide a implausible vary of rewards and advantages to our employees, together with:

  • 27 days annual depart, plus 4 customary days and eight financial institution holidays (pro-rata for half time) and the choice to buy further depart;
  • Automated enrolment right into a pension scheme;
  • Company and native reductions;
  • Wellbeing sources and discounted well being advantages;
  • Well being reductions on sports activities and actions at Maiden Citadel Well being and Exercise Centre;
  • Reward and Recognition Schemes;
  • Private and profession improvement;
  • And SO rather more, with additional data accessible right here

Recruiting to this put up

To be able to be thought of for interview, candidates should proof every of the important standards required for the function within the individual specification. In some instances, the recruiting panel may take into account the fascinating standards, so we advocate you proof all standards in your utility.

Please observe that some standards will solely be thought of at interview stage.

How one can apply

We desire to obtain purposes on-line.

Please observe that in submitting your utility Durham College will likely be processing your knowledge. We’d ask you to contemplate the related College Privateness Assertion https://www.dur.ac.uk/ig/dp/privateness/pnjobapplicants/ which gives data on the collation, storing and use of information.

Data you probably have a incapacity

The College welcomes purposes from disabled individuals. We’re dedicated to making sure honest therapy all through the recruitment course of. We are going to make changes to help the interview course of wherever it’s affordable to take action and, the place profitable, changes will likely be made to help individuals inside their function.

If you’re unable to finish your utility through our recruitment system, please get in contact with us on e.recruitment@durham.ac.uk.

What you’re required to submit

  1. A CV; 
  2. A masking letter which particulars your expertise, strengths and potential within the necessities set out within the important and fascinating standards;
  3. Completion of the applying questions, with examples of the way you fulfill the individual specification. Please make sure you give detailed examples of the way you meet these standards if requested.

Please be sure that you submit all documentation listed above or your utility can not proceed to the subsequent stage. The Realising Your Potential Method standards is for data solely however could also be referred to through the interview course of.

Contact particulars

For additional data relating to this put up, please contact;

Rebecca Topping, Senior Departmental Officer

Division of Economics & Finance


Contact data for technical difficulties when submitting your utility

When you encounter technical difficulties when utilizing the web utility type, we desire you ship enquiries by e-mail. Please ship your identify together with a transient description of the issue you’re experiencing to e.recruitment@durham.ac.uk

We are going to notify you on the standing of your utility at varied factors all through the choice course of, through automated emails from our e-recruitment system. Please verify your spam/junk folder periodically to make sure you obtain all emails.

At Durham College, our goal is to create an open and inclusive setting the place everybody can attain their full potential and imagine our employees ought to mirror the variety of the worldwide neighborhood wherein we work.  We welcome and encourage purposes from members of teams who’re under-represented in our work drive together with individuals with disabilities, ladies and black, Asian and minority ethnic communities.

As a College we foster a collegiate neighborhood of extraordinary individuals aligned to the College’s values. Equality, Variety, and Inclusion (EDI) are a key a part of the College’s Technique and a central a part of every little thing we do. At Durham we actively work in direction of offering an setting the place our employees and college students can research, work and reside in a neighborhood which is supportive and inclusive, and in doing so, recruit the world’s greatest candidates from all backgrounds and identities. It’s necessary to us that each one of our colleagues are aligned to each our values and dedication to EDI.

Individual specification – expertise, information, {qualifications}, and expertise required

Important Standards

  1. Wonderful oral and written communication expertise.
  2. Confirmed IT expertise, together with use of Microsoft Workplace.
  3. 5 GCSE’s at the least Grade C or degree 4 (or equal) together with English Language and Arithmetic (or equal expertise).
  4. Proof of private improvement to take care of expertise.
  5. Demonstrable potential to offer recommendation and steering to a variety of shoppers and colleagues.
  6. Expertise of engaged on the entrance line with service supply, and the power to work beneath stress and meet tight deadlines with out compromising on high quality.
  7. Expertise of working in a crew.
  8. Skill to resolve issues as a part of a crew and resolve simple points.
  9. Accuracy, numeracy, and a spotlight to element.
  10. A excessive degree of discretion and the power to take care of confidentiality

Fascinating Standards

  • Put up-16 qualification or equal expertise.
  • Related administrative expertise in a busy workplace setting.
  • Expertise of working in Greater Schooling.
  • Expertise of working in a multicultural setting.

Realising Your Potential Method

The Realising Your Potential Method clarifies the behaviours anticipated to be demonstrated by all employees throughout Skilled Providers within the College no matter their function. Together with the core tasks, function tasks and the individual specification, the Realising Your Potential Method behavioural indicators are used to tell the recruitment and choice course of. Additional data on the Realising Your Potential Method is on the market right here.

WORKING TOGETHER – Working co-operatively with others to be able to obtain targets. Making use of a variety of interpersonal expertise.  

  1. Monitoring and reviewing the effectiveness of working relationships
  2. Having a great grasp of the place your accountability ends and that of others begins
  3. Presenting personal opinions and the pursuits of these you’re representing at conferences in a convincing approach

FINDING SOLUTIONS – Taking a holistic view and dealing enthusiastically and with creativity to analyse issues and develop modern and workable options. Figuring out alternatives for innovation.

  1. Taking time to grasp and diagnose issues by contemplating the entire image
  2. Recognising the necessity to go for the less-than- excellent resolution at instances to be able to obtain targets
  3. Recognizing a chance and taking motion to do one thing about it
  4. Figuring out methods of resolving points utilizing personal initiative
  5. Figuring out dangers and contemplating penalties of failure upfront
  6. Balancing new concepts with tried and examined options
  7. Making selections and taking accountability for them

PROVIDING EXCELLENT STUDENT SERVICES AND PROFESSIONAL SUPPORT – Offering the highest quality service to all our college students and prospects. Constructing real and open long- time period relationships to be able to drive up service requirements and to reinforce their expertise. 

  1. Resolving issues effectively in a cheerful, pleasant method 
  2. Guaranteeing methods and processes are stored updated to allow you to offer correct data
  3. Setting acceptable boundaries and managing expectations
  4. Being clear about the place you could be versatile and the place you can’t and why
  5. Partaking positively with high quality evaluation processes
  6. Help/supervise others to interact successfully with college students, prospects, and different stakeholders

Durham College

OUR CHARACTERISTICS: We’re a globally excellent centre of instructing and analysis excellence, a collegiate neighborhood of extraordinary individuals, in a novel and historic setting.

OUR VALUESWe’re inspiring, difficult, modern, accountable, and enabling.

Durham College is without doubt one of the world’s high universities with strengths throughout the Arts and Humanities, Enterprise, Sciences and Social Sciences. We’re house to a few of the most gifted students and researchers from all over the world who’re tackling world points and making a distinction to individuals’s lives.

The College sits in a phenomenal historic metropolis the place it shares possession of a UNESCO World Heritage Web site with Durham Cathedral, the best Romanesque constructing in Western Europe. A collegiate College, Durham recruits excellent college students from the world over and provides an unmatched wider scholar expertise.

Durham College seeks to advertise and keep an inclusive and supportive setting for work and research that assists all members of our College neighborhood to succeed in their full potential. Variety brings power and we welcome purposes from throughout the worldwide, nationwide, and regional communities that we work with and serve.

It’s anticipated that each one employees throughout the College:

  • Contribute to our studying tradition by partaking in mentoring, coaching, and training.
  • Positively contribute to fostering a collegial setting; in addition to demonstrating dedication to equality, range, and inclusion.
  • Have due regard to Well being and Security necessities acceptable to grade and function.

Household key attributes

Roles on this household present a complete service and ship the environment friendly administration and governance of the College.

General household function

  • Ship direct and oblique companies to stakeholders.
  • Present recommendation and reply queries as a part of an enquiry-desk/help-desk perform.
  • Reply to and handle requests for data and sources.
  • Ship companies to fulfill regulatory necessities and procedures. 
  • Plan and ship a joined-up strategy to College enterprise and folks companies.
  • Align enterprise processes and companies to fulfill operational and strategic coverage targets.  
  • Ship enterprise processes to make sure efficient administration, governance, and the financial viability of the College. 
  • Encourage, collaborate, and take part within the improvement of productive cross-institution relationships and dealing.
  • Present wonderful skilled companies that meet strategic and operational targets and enterprise wants.
  • Perform monitoring, evaluation, improvement and planning to design new companies and repair updates for steady enchancment while assembly modifications in rules.
  • Have interaction with specialist professionals, consultants, and suppliers to change information and facilitate partnership working.
  • Work collaboratively and community throughout the College with employees in different households to make sure a clean, well timed and high-quality supply of service.
  • Align and ship programmes and actions to fulfill operational and strategic targets to reinforce the stakeholder expertise.
  • Have interaction and encourage participation with exterior professionals, colleges, alumni, and donors.

Hyperlink to key strategic plan

  • An economically sustainable strategy to delivering Skilled Providers throughout the College;
  • A joined-up strategy to College skilled companies, no matter location or line administration;
  • A tradition and follow of steady enchancment; 
  • Design companies that meet enterprise want;
  • A stakeholder-focused orientation, providing satisfying careers to all employees;
  • Help and facilitate programmes that supply mental problem, cohesiveness, and a robust sense of development;
  • Make sure that an more and more various workforce is handled equally, pretty and with respect, and that each one employees are demonstrably valued and actively engaged.

DBS Requirement: Not Relevant.


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